JTG Master Plumbing Privacy Policy

Effective date: October 15, 2026

JTG Master Plumbing ("JTGMP," "we," "us," or "our") respects your privacy. This policy explains what information we collect through www.jtgmp.com, how we use and protect it, and the limited circumstances in which it may be processed by others.

INFORMATION WE COLLECT

Depending on how you interact with us, we may collect:

Contact and account information, such as your name, email address, phone number, mailing address, company, and account details.

Property and service information you provide or ask us to use, such as building addresses, building identifiers, compliance records, inspection details, service requests, and related communications.

Communications, including messages, calls, forms, support requests, and SMS message content.

Website and device information, such as IP address, browser and device type, operating system, pages viewed, referring pages, and general usage events. Cookies and similar technologies may collect some of this information.

Marketing preferences and consent records, including your email or SMS preferences, opt-in source, and opt-out history.

We may receive information directly from you, from your organization or its representatives, from public records, and from service providers that help us deliver our services.

HOW WE USE INFORMATION

We use information to:

Respond to inquiries and provide plumbing inspections, testing, reporting, filings, customer support, and other requested services.

Manage accounts, proposals, scheduling, billing, and communications about a service.

Send service-related notices and, where permitted and appropriate, marketing about JTGMP services.

Operate, secure, troubleshoot, and improve our website and business operations.

Maintain records, comply with legal obligations, prevent fraud, and establish or defend legal claims.

HOW WE HANDLE AND SHARE INFORMATION

We do not sell personal information, rent contact lists, or share personal information with other companies so they can market their own products or services to you. We do not share SMS consent or phone numbers with third parties or affiliates for their own marketing.

We use a limited number of service providers to operate our business. For example, we use HubSpot for customer relationship management and service operations, Brevo for email and SMS marketing and communications, and Saleshandy for email outreach. When information is processed through these tools, it is used to provide services to us and support our communications. These providers may process information under their own service and privacy terms and may use subprocessors to operate their platforms.

We may also disclose information when reasonably necessary to comply with law or valid legal process, protect people or property, investigate fraud or security issues, enforce our agreements, or establish or defend legal claims. If our business is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to applicable law and appropriate protections.

EMAIL AND SMS COMMUNICATIONS

We may send operational messages about services you requested or have with us. Where permitted by law, we may also send marketing emails or texts.

Email: You can opt out of marketing emails using the unsubscribe link in the message or by contacting us. We will continue to send necessary service or transactional messages where appropriate.

SMS: Marketing texts are sent only where we have the required consent. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help. You may also contact us directly to request that marketing texts stop.

An opt-out from marketing does not prevent us from retaining a suppression record so we can honor your request, or from sending appropriate non-marketing service communications.

We honor applicable consent, opt-out, and do-not-contact requirements. We retain consent and suppression records as needed to document and respect communication preferences.

COOKIES AND ANALYTICS

Our website may use cookies and similar technologies to support site functionality, remember preferences, understand website usage, and improve our services. You can manage cookies through your browser settings. Disabling some cookies may affect website functionality.

We may use analytics services, including Google Analytics if enabled on the site, to understand aggregate website traffic and usage. These providers process information under their applicable terms. We do not use website information to authorize third parties to market their own products to you.

DATA RETENTION

We retain information for as long as reasonably needed for the purposes described in this policy, including providing services, maintaining business and compliance records, resolving disputes, enforcing agreements, and honoring communication preferences. Retention periods depend on the type of information and applicable legal requirements. We securely delete or de-identify information when it is no longer reasonably needed, subject to legal and operational requirements.

SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. No internet transmission or storage system can be guaranteed completely secure.

YOUR CHOICES AND PRIVACY REQUESTS

You may contact us to request access to, correction of, or deletion of personal information, or to ask a question about our practices. We will review and respond as required by applicable law. Some information may need to be retained for legal, security, accounting, service, or recordkeeping purposes.

You may also manage cookies in your browser and unsubscribe from marketing communications as described above.

CHILDREN

Our website and services are intended for businesses and adults, not children. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided us with personal information, contact us so we can review and take appropriate steps.

THIRD-PARTY WEBSITES

Our website may link to websites or services operated by others. This policy does not govern those third parties. Please review their privacy notices before providing information to them.

CHANGES TO THIS POLICY

We may update this policy as our practices or legal requirements change. We will post the updated version on our website and revise the effective date. Where required, we will provide additional notice or obtain consent.

For privacy questions or requests, contact:

JTG Master Plumbing
Email: info@JTGMP.com
Website: www.jtgmp.com